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Operational CRM & Analytics CRM

Operational CRM & Analytics CRM

Customer Relationship Management, or CRM, is an essential part of modern business management. What is Customer Relationship Management, or CRM? Customer Relationship Management concerns the relationship between the organization and its customers. Customers are the lifeblood of any organization independent of how big or small is the company.

  • Main Purpose Of using CRM: CRM focuses on building relationships with your customers. Read>>>.
  • What are the conditions for successful CRM? Read>>>
  • Why do organizations undertake CRM? Read>>>.
  • How CRM impacts on the relationship between organization and customers. Read>>>
  • Why does the organization need CRM? Read>>>.
  • What are the features of good CRM?
  • What do customers want CRM?
  • How generate a customer-focused CRM solution.
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  • How CRM contributes to meet customers’ expectations. Read>>>
  • Understand CRM as a process. Read>>>
  • How CRM helps manage customers to meet customer’s expectations. Read>>>
  • How organisations achieve good CRM.
  • Pareto’s Law (‘The Pareto Principle’)
  • CRM focuses on building relationships between organization and customers. Read>>>.
  • What are the characteristics of excellent CRM?
  • How CRM supports the ‘moments of truth’?
  • How CRM supports integrated communications.
  • How CRM helps people to achieve success in marketing and sales.
  • What are the benefits of effective CRM?

 

Do you want to improve your CRM Capability Maturity and enhance your Customer Lifetime Values (CLTV)?

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Further Links

Source: businessball


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Furthers Services:│CONSULTING CRM BUSINESS STRATEGY ANALYTICS & METRICS MARKETING MANAGEMENTSALES MANAGEMENT STRATEGIC PERFORMANCE MANAGEMENT (SPM)MANAGEMENT EVENTS MANAGEMENT MARKETING AUDITING & ANALYSIS (MAA) MARKETING STRATEGY & DEVELOPMENT (MSD) MARKETING PLANNING MARKETING IMPLEMENTATIONMARKETING PERFORMANCE METRICS (MPM)CONSULTINGCRM STRATEGYANALYTICSWORKSHOPSSEMINARSCONFERENCESTRAININGCOACHINGPUBLICATIONS
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Furthers TerminologiesHome »│ Brand Management (BM)Business Intelligence (BI)Change Management (CM)CRM Adoption & CapabilityEnterprise Resources Planning (ERP)Marketing & Advertising (MAd)Marketing & Sales Automation (MSA)Marketing & Sales Capability Maturity (MSCM)Marketing & Sales Consulting (MSC)Marketing & Sales Tools (MST)Marketing Analytics & Insight (MAI)Marketing Automation & Optimization (MAO)Marketing Capability Management (MCM)Marketing Effectiveness & Metrics (MEM)Marketing Innovation Process (MIP),│ Marketing Intelligence (MI), │ Sales Force Management (MFM), │ Search Engine Optimization (SEO)Supply Chain Management (SCM)Workflow Automation (MA) │

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